Last updated: June 2026
This policy explains how cancellations and refunds work for JetAdore software subscriptions. JetAdore is a software subscription service for licensed private charter operators, provided by William Mellor (sole proprietor), trading as JetAdore (“JetAdore”, “we”, “us”). It covers subscription fees paid to JetAdore only. It does not cover payments that operators take from their own charter clients, which are handled separately by each operator.
JetAdore is offered on a recurring subscription basis. Subscription fees are billed in advance for each billing period (typically monthly) and give access to the platform for that period. Your subscription renews automatically at the start of each new period until you cancel.
You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you keep full access to the platform until that period ends. We do not charge a cancellation fee. To cancel, contact us at info@jetadorecharter.com or use the cancellation option in your account, where available.
Subscription fees are non-refundable. Because access is provided for a full billing period that has already begun, we do not provide refunds or pro-rata credits for partial periods, for unused time after a cancellation, or for periods in which the platform was available but not used.
We will, of course, put right any genuine billing error. If you are charged in error, charged more than once for the same period, or charged after a valid cancellation, contact us and we will refund the incorrect amount.
If a renewal payment fails, we may retry the charge and will contact you to update your payment details. If payment cannot be collected, access to the platform may be paused or the subscription may be suspended until the account is brought up to date.
Where a free trial or introductory period is offered, you will not be charged during that period and can cancel before it ends to avoid being billed. If you do not cancel before the trial ends, the subscription will begin and standard billing will apply.
If you have a concern about a charge, please contact us first so we can resolve it quickly. Raising a chargeback before contacting us can delay resolution and may lead to suspension of the account while the matter is reviewed.
We may update this policy from time to time. The latest version will always be available on our website, with the date it last changed shown above.
For any billing, cancellation or refund question, contact info@jetadorecharter.com.
